![]() ![]() A few users who have had the disappearing data syndrome on Windows XP systems, but who had no readily-identifiable sources of the problem, found that installing Windows XP Service Pack 1 (SP1) fixed their problems. A bit of patient experimentation may often identify the source of the conflict. This is much more convenient than using the Add/Remove programs control panel application, as this simply stops the program from running instead of actually removing it from the system. One may selectively disable programs here so that they are not run at Windows startup. Click on the Startup tab at the top of the System Configuration Utility screen. Click on the Windows Start button, click on Run, type msconfig in the box and click on OK. Some of the most common sources for conflict are the additional 'helper' programs used with OmniPage Pro, and also 'fancy feature' drivers for some graphics tablets, touchpads, and mouse drivers.Ī useful Windows utility for diagnosing the source of this problem is the 'msconfig' utility. Please review the entries in Section III/IV below for additional details. There are number of programs and drivers which have been identified as causing this symptom. Rather this is due to the software bundles or particular drivers included with these computers. Many people mistakenly believe that this is due to a conflict between Generations and Windows XP/Vista. This has been reported from most Windows releases and for all versions of Generations from 5.2 up. Some users have reported symptoms where the data disappears from fields as one traverses through the person editing screen. It is easy to manually start any unticked program if you ever need to use it (Start button > All Programs). Most people never use OCR so it would be a good idea to untick this item anyway so that it does not slow down the computer. A common example is OCR (Optical Character Recognition) software that automatically gets installed along with your scanner driver. The culprit is very likely to be a program that does not need to be running all the time and it is therefore not necessary for it to be loaded every time that you start your computer. Please note that the culprit(s) might be any program, not just those listed below.ġ4. Untick the culprit(s) and retick all the others (except for any that were originally unticked). Repeat as necessary until you have identified which program(s) is conflicting with Generations. Check Generations to see if the problem has returned or not.ġ2. Repeat steps 2 to 5, and retick one program (or a block of programs) in the list. Check that the problem in Generations no longer occurs. Simply tick (check) the box to say that you don't want to see the message again, and click on OK.ġ0. When the computer has restarted you may see a System Configuration Utility message. Allow the computer to automatically restart.ĩ. Click on the Disable All button, click on Apply and click on OK (or Close)Ĩ. Make a note of any programs in the list that does not have a tick.ħ. We will now identify which program(s) is the culprit.Ħ. One of more of the programs in that list is conflicting with Generations. This displays a list of some of the programs that are automatically loaded every time that you start Windows. Type msconfig in the box and click on OK.ĥ. (For users of Windows Vista, EITHER click Start, and type msconfig in the Start Search box OR click Start, Administration Tools, System Config).Ĥ. This is an easy to follow step by step process (Details and list of offending software appears below in sections II & III).ģ. There is an option within the ‘Rapport’ help program to turn it off and on again and we are reliably informed that turning it off whilst using Generations solves the problem of loosing data in fields. The Rapport program does not appear in the start up list. We have recently (August 2009) been made aware that the ‘Rapport’ security software supplied by some UK banks is also interfering with Generations and causing the same problem with the disappearing data. ![]() We suggest reading the list of offending programs below in section II, III & IV before attempting the following instructions.īefore trying any of the following we should make you aware of a conflict with a another program. The problem can affect any version of Generations on any version of Windows. Here is the solution to the problem of data disappearing when editing fields in the Generations Family Tree program. ![]()
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